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Privacy Policy
Lucky Circus Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains what information an online casino site may collect, why it is used, how it may be shared and the choices available to players in Australia. By using the website or creating an account, you acknowledge that your information may be handled as described below.
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Information we may collect
When you visit the website, register an account or use casino services, Lucky Circus Casino may collect information that identifies you or relates to your activity. The information collected depends on how you use the website and the services you request. Some information is provided by you, while other information is collected automatically when you use the website.
Contents
Account and contact details
This may include your name, date of birth, residential details, country of residence, username, login details and contact information. We may also keep information about your account settings, preferences, responsible gaming choices, communications and interactions with customer support.
Identity and verification information
To confirm that an account belongs to the correct person and to help meet applicable obligations, we may request identity or address documents and other information needed for verification. This can include copies or details from identification documents, proof of address, information about your age and information used for customer, fraud or risk checks.
Payment and transaction records
We may handle details about deposits, withdrawals, gaming transactions, payment methods, transaction amounts and related account activity. Where payment services are provided by another organisation, that organisation may process payment information under its own privacy practices. We do not need to retain complete payment card details where they are handled directly by an authorised payment provider.
Device, technical and usage information
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, time spent on pages and information about how you interact with the site. We may also collect information about errors, security events and connections used to access your account.
Information from other sources
Where appropriate, information may be received from payment providers, verification services, fraud-prevention services, technology providers or other organisations that help us operate the website. We may combine this information with information already held about your account when necessary for security, compliance, support or service administration.
How we use information
Personal information is used only for purposes connected with operating, securing and improving the website and providing casino services. These purposes may include:
- Creating and managing your account, processing requests and providing the services you choose.
- Confirming your identity, age, eligibility and account information.
- Processing deposits, withdrawals and other transactions, and keeping accurate financial records.
- Carrying out anti-fraud, anti-money-laundering, security and responsible gaming checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Providing customer support, responding to enquiries and resolving complaints or technical issues.
- Sending service messages about your account, security, transactions, changes to the website or important terms.
- Personalising website content, understanding usage and improving functionality, performance and user experience.
- Sending marketing communications where permitted and where you have provided any consent required. You can withdraw consent or opt out of marketing at any time.
- Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the service.
We aim to collect and use information that is relevant to these purposes. You should provide accurate information and update it when it changes. If information is incomplete or inaccurate, account services, verification or payment processing may be delayed or restricted.
Sharing, security and retention
Personal information may be shared where reasonably necessary to provide the website and its services. This may include sharing information with payment providers, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support providers, professional advisers and other service providers that assist with business operations. These organisations are expected to handle information in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where required or permitted by law, to respond to a lawful request, protect the rights or safety of players or others, investigate suspected misconduct, enforce applicable terms, or support the prevention and detection of fraud and other unlawful activity. We do not sell personal information as a general business practice.
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider confidentiality obligations. No online transmission or storage method can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you suspect unauthorised access to your account.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion. Some account, identity, payment, transaction, security and support records must be retained for a period required by law or for legitimate record-keeping, dispute resolution and fraud-prevention purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
If information is handled by service providers or transferred between locations to support the website, appropriate steps are taken to protect it. The safeguards that apply may depend on the service, the information involved and the location of the provider.
Cookies and your privacy rights
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website usage and improve performance. Some cookies are essential for core account or website functions, while others may help with analytics, preferences or marketing. Cookies may be placed by the website or by service providers working on its behalf.
You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some website features may not work correctly, and you may need to enter information again. Browser settings may also allow you to control whether websites can store cookies or notify you before doing so.
Requests and choices
Depending on the circumstances and any limits that apply, you may have rights to ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your information, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.
To exercise these rights or make a privacy request, contact support@luckycircuscasino.online. Please include enough information for us to understand your request and locate the relevant account. We may need to verify your identity before releasing information or making changes, particularly where a request concerns account security or sensitive records. We will consider and respond to requests within a reasonable time, subject to applicable requirements and any lawful reasons for retaining or restricting information.
You can withdraw marketing consent by contacting support@luckycircuscasino.online or by using an unsubscribe option included in a marketing message, where available. Withdrawing marketing consent will not affect service messages needed to operate or secure your account. You may also close your account through the available account process or by contacting support, although information that must be retained may continue to be held as described in this Policy.
Updates to this Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Where a change is important, reasonable notice may be provided through the website or another suitable communication channel. You should review this page periodically so you understand how information is handled.
