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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Lucky Circus Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular products, promotions or services.
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1. General terms
These Terms & Conditions form an agreement between you and the operator of Lucky Circus Casino. They apply to your access to the website, your user account and any gambling or related services made available through the website. Additional terms may apply to specific games, promotions, competitions, payment methods or other features. If additional terms conflict with these Terms & Conditions, the additional terms will generally apply to the relevant service or promotion.
Contents
You should review these terms whenever you use the website. We may update them from time to time to reflect changes to our services, legal requirements, technology or business operations. Where appropriate, we will provide notice of material changes through the website or another suitable method. Your continued use of the website after updated terms are published may be treated as acceptance of the changes.
You must use Lucky Circus Casino lawfully and in accordance with these terms. You are responsible for checking whether online gambling is legal for you in the place where you are located. Access to the website may be restricted in certain locations, and we may take steps to prevent access where required by law or our compliance obligations.
Eligibility and account registration
You must be at least 18 years old, or older if a higher minimum age applies under the laws relevant to you. You must provide accurate, current and complete information when registering an account and keep that information updated. An account must be registered in your own name and may only be used by you.
We may carry out identity, age, address, payment and other verification checks before or after allowing access to some services. You agree to provide information or documents reasonably required for these checks. Until verification is completed, access to an account or transactions may be limited. If information cannot be verified, we may suspend or close the account and handle any remaining balance in accordance with applicable requirements.
- Do not create more than one account unless we have expressly authorised this.
- Do not allow another person to use your account or payment method.
- Keep your login details confidential and notify us promptly if you suspect unauthorised access.
- Do not register or play on behalf of another person.
- Do not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
2. Accounts, funds and transactions
You are responsible for reviewing your account activity and ensuring that deposits, wagers, withdrawals and other transactions are correct. Payment methods must be held in your name or be used with the clear authority of the account holder. We may refuse, delay or reverse a transaction where there are concerns about ownership, fraud, unlawful activity, technical error or compliance with these terms.
Deposits may only be made using payment methods that are available through the website and accepted by the relevant payment provider. You should check the information shown at the time of a transaction, including any applicable processing conditions or charges. A deposit does not guarantee that a withdrawal will be approved if account, identity or payment checks remain outstanding.
You must not use the website to deposit or wager funds obtained through unlawful activity. We may request information about the source of funds where required for risk management or legal compliance. We may also report or retain information about transactions when required by law or by applicable anti-money laundering obligations.
Withdrawal requests may be subject to account verification, payment checks, transaction review and any conditions displayed on the website. We may return funds to the original payment method where this is required or appropriate. If an account is closed, suspended or restricted, we will deal with any remaining balance in accordance with applicable law and the circumstances of the account.
Errors and irregular activity
We aim to provide accurate account information and reliable services, but errors may occur. If a technical, administrative or pricing error affects a wager, balance, game result or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may void or adjust affected activity where permitted.
You must not exploit faults, vulnerabilities, delays or errors. You must not use bots, automated systems, software, devices or other methods designed to interfere with the website, games, account controls or ordinary gameplay. Suspected fraud, collusion, cheating, manipulation or other irregular activity may result in investigation, suspension, cancellation of affected activity or account closure.
3. Games, promotions and responsible gambling
Games are provided for entertainment and involve risk. Results are determined by the rules and systems applicable to each game. You should read the information displayed for a game before playing, including any instructions, stake options and result conditions. Except where a clear technical or administrative error has occurred, the result recorded by the relevant game system will normally be treated as final.
Promotions, bonuses and promotional offers are subject to their own terms. These terms may include eligibility requirements, time limits, qualifying activities, wagering conditions, maximum values, game restrictions or withdrawal conditions. You should read the full promotional terms before participating. We may withdraw, amend or refuse a promotion where this is allowed by its terms or required to prevent misuse.
Gambling responsibly
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement.
- Consider setting deposit, spending or session limits where these tools are available.
- Use account time-outs or self-exclusion if you need a break from gambling.
- Do not chase losses or borrow money to gamble.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Contact us through the support options shown on the website if you want information about available account restrictions.
We may apply restrictions, refuse service or take other responsible gambling steps where we identify concerns about gambling behaviour, account use, age or legal eligibility. Account restrictions may affect access to games, deposits, withdrawals or promotional activity. We cannot guarantee that all gambling activity will be prevented if you choose to use other websites or accounts.
4. Website use, privacy and account closure
The website and its content are provided on an availability basis. We may suspend, withdraw, modify or restrict all or part of the website for maintenance, security, technical issues, legal reasons or other operational requirements. We do not guarantee that the website will always be available, uninterrupted, secure or free from errors, although we take reasonable steps to maintain and protect our services.
You must not copy, reproduce, publish, distribute, adapt, reverse engineer or commercially exploit website content unless you have permission or the law allows it. You must not upload malicious code, attempt unauthorised access, interfere with another person's use of the website or use the website in a manner that could damage our systems, reputation or services.
Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use Lucky Circus Casino. By using the website, you acknowledge that personal information may be handled in accordance with that policy and applicable Australian privacy requirements. You should review the Privacy Policy before registering or providing personal information.
Suspension and closure
You may ask to close your account using the support channels displayed on the website. We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed verification, used the account improperly, engaged in fraud or unlawful conduct, or created a risk to the security or integrity of the website.
Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, responsible gambling or suspected unlawful conduct. Provisions that by their nature should continue after termination will remain effective.
Complaints and governing principles
If you have a question or complaint, please use the support or complaints process available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and the account information requested through secure channels. We may ask for further information before completing a review.
These terms are intended to operate consistently with applicable Australian law and mandatory consumer protections. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted.
